Talk to staff
Player reports, bugs, refunds and appeals. Tickets go straight to the staff team and you get replies right here.
New ticket
FAQ
How long does whitelist review take?
Most applications are answered within 48 hours. You'll get a Discord DM and the status updates on the Apply page. Please don't ping staff about pending applications.
I'm whitelisted but can't connect.
Make sure Discord is open before you launch FiveM, and that you're signed into the same Discord account you applied with. If it still fails, open a ticket with a screenshot of the error.
I lost items or a vehicle to a bug. Can I get a refund?
Open a "Refund / lost items" ticket with the time, what you lost and a clip or screenshot if you have one. Losses from normal roleplay (robbery, impound, death) aren't refunded.
How do I report another player?
Open a "Player report" ticket with their character name or server ID, the time, what happened and video evidence. Don't call people out in public channels or argue it in character.
I was banned. How do I appeal?
Open a "Ban appeal" ticket. Be honest about what happened. Appeals are reviewed by a senior staff member who didn't issue the ban.
Can I have more than one character?
Yes, up to three. They can't interact with each other or share money, items or property.